What to know before we sparkle.

No, you do not need to be present. The majority of our recurring clients prefer to provide secure entry access through a lockbox, digital keypad code, garage code, or concierge so they can go about their day and come home to a sparkling space. If you prefer to be home during service, we simply ask that our team is given the space needed to work safely and efficiently.

Your security and peace of mind are non-negotiable. Entry codes, alarm instructions, and physical key logistics are managed through a secure cloud-based scheduling platform. Physical keys are coded anonymously, never labeled with your name or address, and locked in a secure safe when not in use on your service day.

We require a minimum of 24 hours' notice for any cancellations or rescheduling. Because we reserve dedicated time blocks exclusively for your home and commit to predictable schedules for our staff, cancellations made within this window carry fees: 1st occurrence: $50, 2nd occurrence: $100, and 3rd occurrence & beyond: Full booking cost.

Our Flexibility Promise: We prefer cleaning your home over charging fees. If you must cancel within the 24-hour window, we will completely waive the late cancellation fee if you successfully reschedule and complete your appointment within the same calendar week (subject to schedule availability).

First-Time & Deep Cleaning Bookings: These specialty services require a 48-hour cancellation notice due to the significant time blocks and resources they require. Cancellations under 48 hours forfeit the holding deposit or incur a flat $100 late-notice fee.

See our full terms and conditions for additional details.

Mrs Sparkle Cleaning Co provides all commercial-grade equipment and specialized chemical kits required to execute our signature high-standard clean. This includes precision tools like HEPA filtration vacuum systems, which help trap micro-allergens, pet dander, and dust. If you have a highly specialized or proprietary surface material that requires a specific client-provided solution, we are happy to accommodate that upon request.

Our sanitation protocol is rigorous. We never bring used or compromised supplies into your living space. Microfiber cloths, specialized mop heads, and detailing tools undergo off-site decontamination and commercial laundering after every shift. Vacuum components and high-touch gear are sanitized between properties so your home stays isolated and pristine.

Yes. We maintain comprehensive liability insurance and asset protection policies designed to safeguard your home, high-value fixtures, and our team members. We strictly adhere to local, state, and federal corporate compliance and tax structures. Mrs Sparkle Cleaning Co is a legitimate, fully protected enterprise, meaning you carry zero liability when our team is operating on your property.

We are proudly pet-friendly. As owners of a beloved mini-goldendoodle, we understand how much care goes into spaces with furry family members. Please let us know your pets' names, temperaments, and locations before our first visit. For the safety of your pets and our technicians, we recommend securing pets that may become stressed, anxious, or highly protective while commercial vacuums and equipment are in motion.

While our technicians are trained in precision cleaning and material handling, accidents can occasionally happen. If an item is damaged or broken, our team is instructed to document it and notify management immediately. We will contact you promptly to arrange repair, replacement, or reimbursement through our comprehensive insurance policy.

Never. We earn your business with every visit. While we establish a clear service agreement outlining operational policies, pricing transparency, and schedules before your first clean, you are free to pause, skip, or cancel recurring service at any time in accordance with our standard 48-hour notice policy.

Tipping is entirely optional and never expected, though it is always greatly appreciated by our hardworking technicians as a direct reflection of exceptional performance. You may leave a cash tip for your cleaner on the counter, or contact our office to have gratuity securely added to your digital invoice.

For convenience and security, we utilize an encrypted, paperless billing system. We accept all major credit cards, cash, check, and secure bank transfers. To lock in your scheduled time block, a credit card is securely kept on file, and processing occurs automatically on the day your service is completed.

The first visit, The Deep Sparkle, requires a larger investment of time, physical labor, and commercial-grade product to reset your home to baseline perfection. This includes breaking down built-up soap scum, grease, layers of dust on intricate baseboards, and hidden pet dander. Once our team establishes that baseline, maintaining it through Signature Shine recurring visits takes significantly less time, allowing us to pass those savings directly on to you.

We ask that you take a few minutes to pick up clutter such as scattered toys, clothing, or highly sensitive financial documents. Our technicians are trained to clean, sanitize, and polish surfaces. Clearing heavy clutter beforehand allows them to spend their time focused on detailing, vacuuming, and scrubbing rather than organizing personal items.

Our work is defined by precision. If any aspect of your service falls short of your expectations, notify our customer support team within 24 hours of completion. We will promptly dispatch a technician back to your home at the earliest opening to reclean the specific area to your satisfaction at no additional cost.

Yes. Transparency is key to our operation. Upon completion of every service, you will receive a digital summary detailing what was executed during your specific package, ensuring that no detail from high-dusting to baseboard finishing was overlooked.

Your client profile is dynamic. If you have changing needs, such as an upcoming houseguest requiring extra bedroom preparation or a new piece of delicate furniture, simply email or text our office at least 24 hours in advance. We update your digital technician checklist in real time so your team arrives fully informed.

We know familiar faces build trust, comfort, and a more personalized clean. Whenever possible, we assign a dedicated primary team to your home so they can learn your layout, surface types, and preferences. While illness, vacations, or scheduling shifts can occasionally require adjustments, team consistency is always our standard practice and top priority.

Yes. We understand the chemistry of modern home materials. We use pH-neutral, non-abrasive, commercial-grade formulas rated for natural stone surfaces to eliminate grease and bacteria without etching stone, dulling factory polish, or degrading protective sealants.

Yes. Water damage is a leading cause of ruined flooring, which is why we never use saturated, soaking wet mops. We utilize engineered microfiber damp-mopping systems and wood-safe solutions that trap dirt and dry quickly, helping preserve the structural integrity, seams, and gloss of your flooring.

Yes, these can be integrated into your cleaning plan. Standard dusting of accessible horizontal blinds is included in our deep cleaning packages. Intensive detailing of window tracks, glass polishing, and hand-wiping individual blind slats can be added to any service as an a la carte upgrade.

For technician safety and property protection, we do not clean areas requiring ladders higher than a standard 3-step stool, lift objects weighing over 35 pounds, clean exterior windows, handle toxic mold remediation, or clean areas contaminated by human or animal bodily fluids.

Cleaning is physical labor. To ensure our technicians can perform safely and efficiently, we respectfully request that your home's climate control system is set to a comfortable working temperature, ideally between 68°F and 72°F, during your scheduled block.

Absolutely. If you prefer certain rooms to remain private due to confidential work-from-home setups or sensitive storage, simply keep those doors locked or let us know. We will note your profile to bypass those areas and adjust our focus elsewhere.

We fully respect your privacy. Our teams operate under the assumption that modern homes may utilize interior security cameras. Technicians focus entirely on their professional checklists while maintaining a respectful, quiet, and efficient workflow throughout your home.

Yes. We offer comprehensive vacancy cleanings designed to return a home to pristine, market-ready condition. This deeper service includes interior detailing of empty cabinetry, drawers, pantry shelving, ovens, refrigerators, and deep-scrubbing of baseboards and utility areas.

Yes. Interior appliance detailing is one of our most popular add-on services. You can select this option when booking your initial deep clean, or request it as a periodic upgrade to your recurring maintenance schedule.

While our primary focus is premium residential environments, we do provide executive cleaning services for small local offices, boutique retail storefronts, and light commercial spaces seeking the same high-end, detailed attention we bring to residential homes.

If your recurring service day falls on a major legal holiday, our office will proactively contact you several weeks in advance to rearrange your slot, ensuring your home's schedule stays on track without disruption.